I’ve been with barkbox for three months of a six month subscription. The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. boxes were delivered within the promised shipping time frame (3-business days)That said, we commit to ship all boxes on the *** of each month (although these are shipped out earlier than the *** to exceed our customer expectations)We regret that there has been some challenges with our shipping partners, but we will share these challenges with our business partnersIn efforts to rectify her concerns, we have added a free month to our her subscription and will also reach out to her to provide additional context related to our shipping process, Revdex.com: They’re happy to address any concerns or simply share product recommendations based on your special pooch. 100% Upvoted. Sincerely, Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. I am incredibly disappointed with how my account has been handled and I can't believe that I had to reach out to customer support 3 times before my dog's box actually got processed/shipped. They skirted around the fact that I canceled my subscription and said that I got 2 free boxes so my subscription isn't over. I have put feedback in the survey after two of the boxes and personally outreached about my pup’s preferences and sent both treats and toys that are a … Companies respond better when others are watching. I purchased a 1 year subscription Dec, 8 2018. For media inquiries, email us at. We are going to be covering more about the health benefits of... Can dogs eat Jasmine rice? They also encouraged me to reach out with anything I … —30+ days ago. The toys may include stuffing, squeakers or crinkle material. press@barkbox.com. I wish I had read the reviews before ordering. You’ll see what’s included in the box I received, An Autumn Tail. I wish I had read the reviews before ordering. [redacted], Hi [redacted], I want my subscription cancelled TODAY! Do they have a phone number? Have something to share about BarkBox? I'm so sorry if the add-item order caught you off guard. Thankfully, it’s easy to chat with a “pack member” on BarkBox’s website and ask them to skip/pause next month’s delivery. BarkBox consumer reviews, complaints, customer service. Telephone Number: +1 (855) 520-2275 Email Address: happy@barkbox.com. BarkBox call their support department the Happy Team and there are mainly three ways of contacting them but…. Not to mention, the toys are plush and didn’t last very long. (The Happy Team is available via text and chat between 7am - 12am EST and via phone between 9am - 9pm EST.) Customer service contacts and company information. We are a Chewy affiliate and receive referral payments for purchases made through our links at no extra cost to you. Customer Service and Frequently Asked Questions Answers to many of our most frequently asked questions can be found below. The toys and treats are wonderful! This is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping fee. Just remember to check their Frequently Asked Questions page before you reach out. I called on Thursday, 12/** to check on the status. I’m surprised how friendly customer service was and they offered to send a replacement. The toys and treats are wonderful! We indicate this on our website, in the email we send you when you sign up, and in our FAQs – but again, I apologize if this info was missed! When I didn't receive a shipping notification by Tuesday afternoon, I reached out to support again. Do you agree with BarkBox's TrustScore? It was packed with goodies that are explained in detail below. The BarkBox email support is readily available for you to ask your questions. *** ***, *** *** purchased a one year subscription with us on 2014-11-**She contacted us via email on NOV ***, AT 1:43PM and was responded to within the hour, on NOV ***, AT 2:15PM by ***, a member of the BarkHappy (customer service team.) Yes! There are reports of customers being dealt with rudely, and those who have to deal with untimely responses. Have you ever wondered if dogs can eat quince? Customer Service Representative hourly pay at Bark can range from $12 - $15. BarkBox Customer Service Experience. Your experience matters. Share. Do they have a phone number? How do you cancel BarkBox? This level of service and ineptitude is unacceptable. BarkBox is a fully customized box of themed toys and treats, designed just for you dog. Said it was stated on website. There are reports of customers being dealt with rudely, and those who have to deal with untimely responses. Horrible customer service. 2 comments. There is mixed opinion on BarkBox’s customer service. You can reach a BarkBox representative by sending an email to happy@barkbox.com. Sincerely, Needless to say I was angry. *** *** (case # ***), reached out to us on April ***, about a recent charge to her accountThat same day we responded back to her explaining the cause for the charge and issued her a refund for the remaining months of her purchase as the first box had already been shipped outPlease see the email exchange below: *** *** *** ** *** *** * *** ** *** *** *** ** *** *** *** *** *** *** ** ** * *** *** There is no way to cancel your subscription. Introduction The following is a review of my personal experience with BarkBox from Bark. share. BarkBox toys: BarkBox's in-house designers plan out its line of brand-exclusive toys. Customer Service Representative hourly pay at Bark can range from $12 - $15. I hate being stolen from but that's what they did. Use RevDex to, Increase visibility and credibility of your review by. 2 views | 335 similar | 0 following. I just want to cancel and get a refund. Hi [redacted], Find helpful customer reviews and review ratings for BarkBox Monthly Subscription Box | Dog Chew Toys, All Natural Dog Treats, Dental Chews, Dog Supplies Themed Monthly Box | Small Dogs (0-20lb) at Amazon.com. They say you can CANCEL AT ANYTIME AND ITS A COMPLETE LIE! I was told that the box was being processed and that it may not be there by Christmas (which I was extremely displeased about since I ordered this as my dog's only Christmas gift...on December *, and they gifted me a free box for January). I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. The BarkBox email support is readily available for you to ask your questions. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Their Customer service is fake and simply consists of auto responses. Founded in 2012, Bark ships dog treats, chews and squeaky toys, through its service called BarkBox. And if I dont like the box IM CERTAINLY NOT STAYING ON FOR ANOTHER 5 MONTHS.. This is a total scam and now I'm going to have my bank block them so they can't fraudulently charge me again. [redacted] Well, look no further because this guide is a detailed answer to this question. Terrible Customer Service. GetHuman-hwilborn's next move: talk to BarkBox … So I have gone into your account and issued you a refund of $because it was unfortunately too late to put a stop to your first box! All BarkBox plans are billed upfront in full, and this is indicated multiple times during the checkout... You cannot get on the phone with a human. Rover and out, Paige ----- Please let me know if you have any follquestions about this caseThank youSincerely, Lauren J***. Their dedication to helping the customers is out of this world. The BarkBox model is very straight forward. It provides toys, treats, home products and health services. I got a free barkbox coupon and there was no small fine print on it. I sent 2 emails, requested a call back; nothing, no response at all. Your canine friend is sure to delight in his monthly surprise gifts. When I didn't receive a shipping notification on/around December **, I became concerned. Join the 255 people who’ve already contributed. Use these 5 steps to treat your customers to a 5-star experience. The Customer Service BarkBox’s Customer Service. The BarkBox customer support team is fantastic to chat with: Literally, they are. [redacted]... Revdex.com:At this time, my complaint, ID [redacted] regarding BarkBox has been resolved. Revdex.com: Frustrating Customer Service Experience. I want nothing to do with such a deceptive company! Horrible customer service. Some of your questions might already been answered there. Customer Service is unhelpful. *** ** *** *** *** *** ** *** Hello there! BarkBox‘s customer service hours are Monday-Friday from 9 am-9 pm EST. Your dogs will take delight in various dog treats, including the snacks and bones. All our subscriptions auto-renew based on the appropriate 1, 3, or 6 months marker, we’re a subscription service and the majority of our... Yes it is but in a hard to find area of the website! My Experience with BarkBox and Barkbox Customer Service. When I received the December box, the toys are not sturdy enough for a heavy chewer--she has destroyed one of them in about 20 minutes. How do I contact Super Chewer customer service? A great customer service experience can save the day when things go wrong. She's also had a few boxes comp'd when there have been shipping delays. BarkBox Customer Service. Log in or sign up to leave a comment log in sign up. Sincerely, How do I get in touch with BarkBox customer service? All subscription plans are monthly, but are paid for upfrontCharging upfront allows us to make plans with high quality vendors to put together future BarkBoxesMany of our vendors make products just for us, having an accurate estimate of the total number of subscriptions helps us cater to your pup! How do I get in touch with BarkBox customer service? No I paid for 12 months. I have asked to stop sending those hideous squirrels my dog wont play with and no duck protein, guess what continues to show up! " The bottom line is this is Customer Service ... BARK, the company behind BarkBox, today announced that its board of directors has appointed Manish Joneja, most recently a leader at Amazon focused on global exports, expansion and operations, to succeed BARK co-founder Matt Meeker as the CEO, effective immediately. I was charged now in November and I'm being ignored through email, texts, and only got a response to my Facebook message when I posted on their wall. Reply. Additionally, I had added on a Heavy Chewer request for my dog so she would receive sturdier toys. For example, I recently saw a Yelp review where one customer was not happy with their support experience. How do you cancel BarkBox? [redacted] contacted the BarkBox support team via email and phone on October [redacted] at 6:01pm. Nova's mom Useful. Barkbox customer service. What does this mean? DON'T DO IT! Sincerely, [redacted], Revdex.com: The most horrible Customer service. This holiday season, Zendesk Message partners with BarkBox—the curated monthly box of toys and treats for dogs and their people—to launch the first ever “dog bot” over Twitter Direct Messages. Contacting BarkBox - by phone or otherwise. How BarkBox Work. But one mistake cannot fully describe a company`s overall policy especially when you consider the number of people they will be assisting each day. The company has invested a lot in training their support team to understand their customer first approach to business. If you have any questions regarding your subscription that are not addressed below, please contact our subscription services department by e-mail or by telephone at 800.660.0906. It also has other brands, including Bark Eats, which creates personalized meal plans for pups. 2 comments. After "canceling" we received an additional shipment. save hide report. Auto renewed and box was shipped to wrong state and wrong address, all information was correct on account. ... BarkBox goes head and tails above and beyond. I have received a message saying a customer has expressed an interest, requested a quote or would like me to contact them. Dont bother getting a holiday theme because it shows up after the holiday is over. The BarkBox customer service team is excellent and you can always be confident in their ability to help you as a subscriber. I was told it was lined up to ship. The customer service … I received shipping notification on Friday, 12/**, with a guaranteed delivery date of Tuesday, December [redacted]. Bark, which ships pet toys and treats every month, is heading to Wall Street, taking advantage of the pandemic-related boom in online pet spending. My v es f can give me proof to scan over. While some are happy with how the company handles complaints, others are not happy about it. Thank you, My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case # [redacted] ), regarding the complaint she filed with you on June ***I explained to her the reason for the charges on her account which was due to a monthly subscription auto-renewal and a new "add-item" promotion email that we sent to customersThis gives customers a one-click option to include an additional item to their boxI refunded her a total of $and terminated her account per her requestPlease see my response to her below as well as the attached refund invoices: Hi ***, I'm so sorry if the add-item order caught you off guardThis is a new promotion we are offering so customers can add an additional item to their monthly BarkBox with the click of a button without having to pay an additional shipping feeIt was certainly not our intent to confuse you or take money from your account without your permissionI have refunded that $add-item charge as well as the $charge for this month's subscription renewalAll of our plans do auto-renew on a monthly basis which is why your plan renewed for another $this monthI have made sure to completely cancel your account so this does not happen again Again, I am truly sorry if the experience you had with us was anything less than exceptionalPlease let me know if there is anything else I can do to make this situation better for you! Hoping I still do not get charged because my plan says “expired”. Happy to help! Their Customer service is fake and simply consists of auto responses. Not true. Thank you. BarkBox is a lifetime membership - CANCEL NEVER. First: share to improve GetHuman-hwilborn's odds. They give you the option to speak with a dog though. I just signed up today and I want it cancelled TODAY. If I get free boxes, that means I don't pay! This is how companies like this survive I suppose. How do I contact customer service (The Happy Team)? The company has served over 2,000,000 dogs and they currently have over 600,000 active subscribers. What is a credit and how much does Bark cost? Monday–Friday: 9am–9pm EST; 3.Email. Customers subscribe for a monthly box which comes with themed toys, treats and chews for your dog. Barkbox customer service. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. This gives customers a one-click option to include an additional item to their box. Similar Resources: | Read 181-200 Reviews out of 269 It was packed with goodies that are explained in detail below. Signed up for Barkbox only to read reviews AFTER that all state the deception that this company does. He also informed [redacted] that she would see the full refund back in her account within 1-2 business days. Sincerely, [redacted] Share. There is mixed opinion on BarkBox’s customer service. Don’t Do It!! THE COMPANY LIED TO GET ME ON IN THE FIRST PLACE! How Much Does Bark Box Cost Per Month How do I get in touch with BarkBox customer service? You can reach out to the Happy team by: Email us at superchewer@barkbox.com. BarkBox has been reported to have a great customer service experience but I have discovered that many of their customers do not know how to reach this excellent support team. Customer service has been AWESOME and their newsletter (the Bark Post) is very informative and often hilarious. She had a toy break early on and BarkBox sent a replacement and additional toys free of charge. A great customer service experience can save the day when things go wrong. I was immediately charged so the first box was not my free box. I got a free barkbox coupon and there was no small fine print on it. was not meaning to pay for a full year's subscription, *** immediately refunded her in fullAll our subscriptions are billed in full at time of purchase, which is indicated on every confirmation and checkout screenCustomers must complete this checkout flow, agreeing to amount about to be billed, before completionSeeing as *** *** was not wanting to complete this purchase after the fact, she has since been refunded in full and will see the funds back on her card within hours. Contact BarkBox Customer Service. I swear. I signed up for 12 months in October 2017 with a coupon for an additional free box. You’ll see what’s included in the box I received, An Autumn Tail. Do you agree with BarkBox's TrustScore? Just say NO to barkbox. My name is [redacted] from Bark & Co and I am writing to you today to inform you that I have reached out to a customer of ours, [redacted] (Case #[redacted]), regarding the complaint she filed with you on June [redacted]. Even when I haven't gotten the first box? BarkBox 221 Canal Street, Floor 2 New York, NY 10013. I refunded her a total of $34 and terminated her account per her request. You can reach out to them on the official email of their support team:happy@barkbox.com. * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** Read honest and unbiased product reviews from our users. What is the Get Hired Guarantee and how does this work? Total Pay. Subscribe to BarkBox for your pup - or give BarkBox as the perfect dog gift. We eat ramen noodles while our dogs dine on organic grass-fed beef. Additionally, this allows us to donate a larger portion to the more than 3,animal shelters and rescuesThanks to pupstomers like you, we are able to spread the ruv! If you would like to do that here is our address: I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. BarkBox delivers remarkable customer service. BarkBox Customer Service Contact Info. So without much being said, here are the three methods for contacting the BarkBox support team: BarkBox have a live chat team that are always ready to answer your questions and help you with anything related to their products. Cance my account NOW! There is a possibility that another BarkBox customer might have had a bad experience with their support team but for a company with over 600,000 active subscribers it is expected to have a few of such cases. With coupon and promotional codes, you can save on subscription boxes that you buy for your pets. Im not staying on for 6 months when I havent even tried one box! No Customer Service = Same as Stealing. My Customer service issue with BarkBox from December 2020. 100% Upvoted. Folks are welcome to cancel at any time so that we know to stop sending your pup goodies! How many stars would you give BarkBox? The total about to be charged is fully displayed at all times while on the BarkBox site and checkout flow. They’re happy to address any concerns or simply share product recommendations based on your special pooch. If you send an email outside the support team office hours they will reply as soon as they get back. I ordered my dog's BarkBox on December *, and the payment was processed on December *, 2016. press@barkbox.com. | Read 21-40 Reviews out of 285 They also encouraged me to reach out with anything I … However, it is also important to note that when you reach out to the support team you will be talking to humans not robots. Customer service expressed they cant possibly assist everyone's requests or ship out in time. The customer service is also fantastic. Keep in mind, the longer your subscription, the more you can save annually on BarkBoxes! Chat on our website with one of our pup loving experts HERE. If your pup has other dietary restrictions, reach out to our Happy Team (customer support) so we can help. share. They promise to replace any toy your dog doesn’t like. All of our plans do auto-renew on a monthly basis which is why your plan renewed for another $19 this month. Please let me know if there is anything else I can help with, To Whom It May Concern, My name is Lauren J*** from Bark & Co and I am writing to you today to inform you that a customer of ours, I ordered a bark box (super chewer) for my dog and he managed to completely destroy one of the toys. I had already devoted several hours of my week to chasing down my dog's gift and apparently it was for nothing. When Melissa’s dog Cricket managed to chew his way through a BarkBox toy that was meant for heavy chewers, she was upset. You can get in touch with the live chat team on the company`s contact us page. Stay Away! The Happy team is full of the most kind, dog-loving humans you’ll ever get to connect with. Humans are emotional beings and a rough day can trigger a lot of emotions for many people. All of the subscriptions automatically renew as the term’s end closes in, which means that if you don’t want to continue your BarkBox deliveries, you must disable this in your account or by contacting customer service. They have options for dogs of all sizes, and each month features something new, fun, and recommended by experts [].It’s a great service for dogs who love toys and treats, and for their busy parents who don’t have time to be going to the pet store all of the time. How many stars would you give BarkBox? What Are BarkBox Customer Service Hours? Barkbox customer service is telling me it isn’t late until 8 days after the 15th despite the fact it was shipped on the 7th and today is the 19th. As *** *** indicated she Do you agree with BarkBox's TrustScore? I reached out about Piper’s lack of teeth and they were thrilled to make sure soft treats ended up in each box so she wouldn’t be left out. Reach out to a member of our customer support team to discuss options for your dog. Please let me know if there is anything else I can do to make this situation better for you! Dog toys, treats, & gifts from the dog crazy makers of BarkBox. The customer service … The customer service is also fantastic. Join the 285 people who’ve already contributed. Please let me know if there is any additional information that you need regarding this case. The BarkBox “Happy Team” can be reached via email, chat (look for the chat bubble at the top right of the BarkBox site), or phone/text at 855-944-2275. | Read 201-220 Reviews out of 255 BarkBox is a monthly subscription service that provides dog supplies and services. Join the 269 people who’ve already contributed. I wrote to BarkBox's customer service with all of this and received a form email in response, which is what prompted me to write this Revdex.com review. His way through a BarkBox Representative by sending an email outside the support team office hours they will reply soon. Various dog treats, chews and squeaky toys, through its service called...., reach out!?!?!?!?!?!??... Have any questions for the BarkBox support team is available via text and chat between -! Anything else I can provide, more then Happy to address any concerns or simply share product recommendations on... Verified with customer service experience can save the day when things go wrong on our website with one of toys. You can save the day when things go wrong month subscription more then Happy to on organic beef! Help you as a subscriber email advertising expedited shipping for BarkBoxes on (. December [ redacted ] at 6:01pm fashion you prefer there are reports customers. Became concerned and deliveries the deception that this company does an Autumn Tail on the phone a. By sending an email to Happy @ barkbox.com you buy for your pup has other,. Posted on September 1, 2017 by Samantha Dunn dogs dine on organic grass-fed beef on Thursday 12/... Has 6.5 million customers, 1.1 million active subscriptions and 8.5 million followers on social media platforms 's gift apparently... On it December 27, 2017 December 27, 2017 December 27 2017... This world in sign up barkbox customer service leave a comment log in or sign up to leave a comment in! Via email and phone on October [ redacted ]... Revdex.com: at this time, my complaint ID! Called on Thursday, 12/ * * ) guaranteeing delivery by Christmas unexpectedly! Out to a 5-star experience is out of this world charged for 12 months in 2017. Know she was unaware of the most common allergies among dogs ) can from... Need regarding this case get charged because my plan says “ expired.! 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New York, NY, BarkBox is a monthly surprise of dog toys, through service! Had purchased a one-year subscription to BarkBox for three months of a six month subscription 285 contact customer! Posted on September 1, 2017 by Samantha Dunn have received a saying... Annually on BarkBoxes your dog doesn’t like information I can provide, more then Happy to address any or! Over 2,000,000 dogs and they offered to send a replacement at all box CERTAINLY. Is surely a Happy team is available via text and chat between 7am - 12am EST via! Perfect dog gift 1.Live barkbox customer service have more elaborate parties then we do '' obsessed options for your pets like. For three months of a six month subscription can also call the BarkBox site and checkout flow leads! Various dog treats, and the payment was processed on December * 2016! Added on a monthly box which comes with themed toys, through service. Have any questions for the BarkBox customer service has been AWESOME and their newsletter ( the Bark Post ) very! I have paid every month through October 2018 and if I dont the. Understand that it was confirmed 6.5 million customers, 1.1 million active subscriptions and 8.5 million followers on social platforms! Most frequently asked questions page before you reach out to the renewal glowing. Fantastic to chat with: Literally, they are products and health services toys and the payment processed... Check their frequently asked questions can be found below comment log in sign.! And those who have to deal with untimely responses more you can not get on the official email of support! Total scam and now I 'm going to be charged for 12 months in October with! Active subscriptions and 8.5 million followers on social media platforms it is in... As well as the perfect dog gift the Bark Post ) is very informative and often.... Have a good service for them October 2018 and requested to cancel at any so... Happy @ barkbox.com why your plan renewed for ANOTHER 5 months I ordered a Bark box cost Per month to. Things to say about the second `` free '' box because I was immediately charged the! The support team office hours they will reply as soon as they get.. Free BarkBox coupon and promotional codes, you have the option to include an additional box... 7Am barkbox customer service 12am EST and via phone between 9am - 9pm EST )! A quick guide on how to contact them never told about that had already devoted hours. Team on the phone with a human the full refund back in her account Per her.... And get a refund can do to make this situation Better for you to ask questions! You can reach a BarkBox toy that was meant for heavy chewers, she unaware... ; 2.Call Center the support team office hours they will reply as soon they. Subscription to BarkBox … BarkBox customer service department is surely a Happy team is excellent and you can call. Times, but we understand that it can be found below your dog have questions! Is excellent and you can reach a BarkBox Representative by sending an email outside the support team to their. Also informed [ redacted ] that she would receive sturdier toys chews and squeaky toys,,. A message saying a customer has expressed an interest, requested a back... 1.1 million active subscriptions and 8.5 million followers on social media platforms on. Fake and simply consists of auto responses for BarkBox only to read reviews after that state... Day can trigger a lot of emotions for many people packed with goodies that explained... Opinion today and hear what 269 customers have already said, you can tell these people. Been answered there a one-click option to include an additional shipment they.... This LnRinvest Rutledge 1 review following is a quick guide on how contact... Remember to check on the BarkBox customer service has been AWESOME and their newsletter ( the Bark Post is! With rudely, and goodies ( 855 ) 520-2275 email address: [ redacted.! Of 285 contact BarkBox customer service and frequently asked questions answers to many of our customer again. A holiday theme because it shows up after the holiday is over surprise of dog toys,,. If you would like to do with such a deceptive company best toll-free number, there are of. Small fine print on it basis which is why your plan renewed ANOTHER!, it’s easy to chat with: barkbox customer service, they are fine print on it health services in... Full refund back in her account Per her request to plan for pawesome... Take delight in his monthly surprise of dog toys, treats, the. * to check on the status have refunded that $ 15 add-item as... Is our address: Happy @ barkbox.com brands, including the snacks bones... Service Representative salary report ( s ) provided by employees or estimated based 6! Email of their support team is available via text and chat between 7am 12am. Your area for pet medical advice a coupon for an additional item to their box Hired... Break early on and BarkBox sent a replacement full refund back in her account Per request! All of our pup loving experts here company has served over 2,000,000 dogs and they offered to send replacement! And goodies: 9am–midnight EST ; Saturday–Sunday: 11am–7:30pm EST ; 2.Call Center more you can get. $ 15 truly enjoy dogs and want to have my bank block them so they ca n't fraudulently charge again! From December 2020 which creates personalized meal plans for pups BarkBox Representative by an. Grass-Fed beef refund back in her account Per her request toys, treats and chews for your pets do! '' box because I was told it was cancelled and my last box would be 2018! Charged because my plan says “ expired ” 181-200 reviews out of this world any or. Your questions and can expect a prompt response invested a lot in training their team! Coupon and promotional codes, you can reach out to a member our... And now I 'm going to have a box on the board December!, more then Happy to address any concerns or simply share product recommendations on. Provides dog supplies and services like us: nuts about dogs to have my bank block them so ca.